Here are our guarantees for customers using ourtax preparation services:
One Price Guarantee: This guarantee ensures customers pay only the published retail price ($25) for preparing and filing both federal and state taxes. It covers the costs of preparation and filing but does not include optional payment methods or additional products and services. If a customer is charged more than the advertised price, they can claim a refund of the difference by providing proof of payment and other required details within a specified time frame.
Max Refund Guarantee: 1040.com assures users of the maximum possible refund. If a customer finds a larger refund amount or smaller tax due with another online tax service, they can claim a refund of the service fee paid to 1040.com. This guarantee is contingent on the condition that the difference is not due to variations in data provided or tax positions that are contrary to the law.
Easy to Use and 100% Accurate Guarantees: The Easy to Use Guarantee promises a straightforward and simple experience, allowing users to discontinue and not be charged if unsatisfied before final payment and filing. The 100% Accurate Guarantee ensures the correctness of calculations. If errors in the service’s calculations lead to penalties or interest from the IRS or state, 1040.com will reimburse these costs, provided the errors aren’t due to user input mistakes or failure to update information based on corrections announced by the service.
